1. Order Processing Time

All orders are typically processed within 1–3 business days (excluding weekends and public holidays).

During peak seasons, inventory restocking periods, or system maintenance, processing times may extend to 3–5 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If there are any issues with payment verification or incomplete shipping information, our support team may contact you for confirmation, which could delay processing.

2. Shipping Destinations

We currently ship to the following regions:

• Mainland China

• Hong Kong SAR

• Macau SAR

• Taiwan Region

• United States

• Canada

• Australia

• New Zealand

• Singapore

• Malaysia

• Selected European countries

If your country is not listed, please contact our customer service team to check whether special shipping arrangements can be made.

3. Shipping Methods

We work with several trusted logistics partners depending on destination and order size.

Domestic Shipping (China)

Available carriers include:

• SF Express

• ZTO Express

• YTO Express

• JD Logistics

Estimated delivery times:

• Major cities: 1–3 business days

• Secondary cities: 2–5 business days

• Remote regions: 3–7 business days

International Shipping

International orders may be shipped via:

• DHL Express

• FedEx

• UPS

• EMS

• Dedicated international shipping lines

Estimated delivery times:

• Asia: 4–8 business days

• North America: 5–10 business days

• Europe: 6–12 business days

• Oceania: 6–12 business days

Delivery times may vary due to customs clearance, airline schedules, or weather conditions.

4. Shipping Fees

Shipping costs are automatically calculated at checkout based on:

• Destination country

• Package weight

• Order value

• Selected shipping method

General shipping rules:

Domestic Orders

• Free shipping for orders over ¥199

• Orders below this amount incur a shipping fee of ¥12–20

International Orders

• Shipping rates vary depending on destination

• Some regions qualify for free shipping on orders over USD $99

The exact shipping cost will be displayed during checkout.

5. Order Tracking

After your order has been shipped, you will receive a tracking number via email or SMS.

You can track your shipment by:

1. Logging into your account and viewing My Orders

2. Visiting the courier’s official website

3. Contacting our customer support team

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Please note:

• These charges are the responsibility of the recipient

• We cannot predict or control customs fees

• If a package is returned due to unpaid customs duties, shipping fees will not be refunded

We recommend checking your local import regulations before placing an order.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

• Recipient name

• Full address

• Postal code

• Contact phone number

We are not responsible for delivery issues caused by incorrect or incomplete addresses.

8. Delivery Delays

Shipping delays may occur due to factors beyond our control, including:

• Severe weather conditions

• Customs inspections

• Airline delays

• Holiday logistics congestion

• Public emergencies or pandemics

While we will assist customers in tracking shipments, we cannot guarantee delivery timelines once the package is handed over to the carrier.

9. Damaged or Lost Packages

If your package arrives damaged or with missing items, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Photos of the package

• Photos of the damaged items

Our support team will assist in filing a claim with the courier or arranging a replacement if applicable.

10. Customer Support

If you have any questions regarding shipping, please contact us:

Email: support@shunxinrou.com
Live Chat: Available on our website
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM