I. Shipping Coverage

We offer worldwide shipping services. Currently, we ship to—including but not limited to—the following countries and regions:

The United States, Canada, Australia, the United Kingdom, New Zealand, most European countries, and major Asian countries.

⚠️ Restrictions:

Due to varying customs regulations across different countries, the importation of certain dietary supplements (such as probiotics, vitamins, and protein powders) may be restricted in some regions. Our store assumes no liability if an order fails to clear customs due to such regulatory policies.

II. Order Processing Time

All orders are processed within the following timeframes:

Order Processing Time: 1–3 business days

Shipping Days: Monday through Friday (excluding public holidays)

Peak Seasons (e.g., Black Friday, Christmas, promotional events): Processing time may extend to 3–7 business days.

📌 Note:

Once an order has been submitted, we cannot guarantee that it can be modified or cancelled.

III. Shipping Methods & Delivery Time

🌍 International Shipping

Standard Shipping: 7–15 business days

Express Shipping: 5–10 business days (Available for select countries)

🇺🇸 US Domestic Shipping

Standard Shipping: 5–10 business days

Express Shipping: 3–7 business days

🇦🇺 / 🇬🇧 / 🇨🇦 & Other Countries

Delivery Time: 7–12 business days

📌 Actual delivery times may be subject to delays caused by:

Customs clearance procedures

Weather conditions or flight delays

Local logistics and delivery issues

IV. Shipping Fees

Free Shipping on orders totaling $XX or more (Customizable)

Orders below the threshold: Shipping fees are automatically calculated by the system.

Additional fees may apply for shipments to remote areas.

📌 Shipping fees will be automatically displayed on the checkout page; there are no hidden costs.

V. Order Tracking

Once your order has been dispatched, a logistics tracking number will be provided. You can track your shipment status via the following methods:

Our Official Website’s "Order Tracking Page"

Or by using a third-party shipping carrier's website

📌 Shipping information is typically updated 2–5 days after dispatch.

VI. Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, or import taxes.

These fees are the sole responsibility of the customer (collected by local customs authorities).

We have no control over, nor can we estimate, these charges.

📌 If a package is returned to us because the customer refused to pay customs duties, the customer shall bear all associated losses.

VII. Shipping Risk Disclaimer

As our products are classified as Dietary Supplements, regulations vary significantly from country to country:

The following situations may occur:

Customs detention or destruction of the shipment

Requirement for additional documentation (e.g., FDA approval, import permits)

Failure to clear customs

⚠️ Important Notice:

By placing an order, you acknowledge and accept the import policies of your country of residence. We shall not be held liable for the following:

Failure to clear customs

Shipping delays

Customs seizure

VIII. Shipping Address Information

Please ensure that you provide a correct and complete shipping address, including:

Recipient's Name

Street Address

City / State / Zip Code

Phone Number

📌 We shall not be held liable for delivery failures resulting from an incorrect shipping address.

IX. Lost or Delayed Packages

In the event of the following situations:

📦 Delayed Packages

If your package has not arrived by the estimated delivery date, please contact our Customer Service team for assistance.

📦 Lost Packages

The following conditions must be met:

The shipping status has not been updated for more than 30 days.

Once confirmed as lost, you may request a reshipment or a refund.

X. Split Shipments

If your order contains multiple items, they may be:

Shipped from different warehouses

Delivered in separate shipments (at different times)

📌 No additional shipping fees will be charged for split shipments.

XI. Special Product Notice (Supplements)

As our products include:

Probiotics

Vitamins

Protein Supplements

Please take note of the following:

Products may be affected by temperature fluctuations during transit.

Packaging may undergo slight deformation during shipping (this does not affect product usability).

We do not recommend allowing packages to remain in transit or sit for extended periods in regions with extreme heat.